1. AastraLink RP

AastraLink RP is a powerful, easy to use communications solution for Small     Business   Aastra has leveraged many years of experience in the analog, digital and IP terminal business to develop the AastraLink RP communications solution for Small Business. Powered by Microsoft Response Point phone system software, the AastraLink RP system is specifically designed to provide the Small Business market with a simple, complete telephone solution in a compelling and affordable package. Targeted for 50 users and under, the system is comprised of three components; an Aastra designed Base Unit, Gateway and new Aastra Response Point IP phones. With features such as auto-discovery and auto-configuration, setting up or changing the system can be done easily by an average PC user in minutes. For users, a voice-enabled user interface, advanced call routing, built-in voice mail, Automated Receptionist and contact integration with Microsoft Office Outlook® offer simplified access to advanced large scale PBX features.     The AastraLink RP solution offers:   - Sleek and stylish enterprise-grade, carrier quality phone system - A choice of three different telephones, including a cordless model and optional expansion    modules - Voice-enabled user interface simplifying call management - Support for voice calls using both traditional phone service and VoIP - An easy way to reduce phone system management costs     AastraLink RP Solution Components      AastraLink RP 500 Base Unit - Stand alone Windows Embedded Server      AastraLink RP 540 Gateway - 4 FXO ports - Stackable for scalability       Aastra Response Point IP Phones   6751i RP Click here for a full feature set info! - 3 Line LCD display - Programmable Speed dial keys - Response Point button support - Response Point Auto-Discovery and Auto-Configuration integration - Full Duplex Speaker phone - Supports Response Point phone system software     6753i RP Click here for a full feature set info! - 3 Line LCD display - 6 Programmable keys - Response Point button support - Response Point Auto-Discovery and Auto-Configuration integration - Full Duplex Speaker phone - Supports Response Point phone system software - Supports optional expansion modules       6757i CT RP Click here for a full feature set info! - Full 144x128 pixel display - 12 Programmable keys - Response Point button support - Response Point Auto-Discovery and Auto-Configuration integration - Full Duplex Speaker phone - Cordless mobility with included handset unit - Supports Response Point phone system software - Supports optional expansion modules   M670i RP Click here for a full feature set info! The 536M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones. Up to three modules can be used with the 55i, 57i or 57i CT telephone to create a powerful, feature rich console option. The 536M shares power and signaling with the phone, eliminating the need for additional wiring. Designed for receptionists, administrative assistants, call center agents, power users, and executives who need to monitor and manage a large volume of calls on a regular basis, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments. M675i RP Click here for a full feature set info! The 560M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones. Up to three modules can be used with the 57i or 57i CT telephone to create a powerful, feature rich console option. The 560M shares power and signaling with the phone, eliminating the need for additional wiring. Designed for receptionists, administrative assistants, call center agents, power users, and executives who need to monitor and manage a large volume of calls on a regular basis, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments.

Small businesses looking for an up-to-date phone system may well not have heard of Syspine. After all, it is a relatively small division of Quanta, a company better known as the world's largest producer of laptop computers. But they will certainly have heard of Microsoft.

What's the connection? Syspine is one of just three companies Microsoft has certified to run its Response Point telephony software, a phone system whose distinguishing characteristics include ease of use and deployment—a must for small businesses—and a highly evolved voice-recognition system. (For the record, the other certified companies are D-Link and Aastra)

Response Point teamed with Syspine's DOS (Digital Operator System)-50 control unit and up to 50 of the company's IP-310 IP speakerphones makes up the Syspine Digital Operator Phone System. A core system, consisting of a four-line version of the DOS-A50 and four IP-310 phones goes for about $2,500, with additional phones at around $165 each.

According to Syspine Director of Sales and Marketing Robert Gordon, phone systems for small businesses (20 seats on average) must meet some key criteria. They must be inexpensive (judge for yourself) and they must be dead simple to install and maintain, which the Syspine Digital Operator system is.

"One problem SMBs face is they do not have the advantage of an IT staff," Gordon pointed out. "So these customers are trying to find complete solutions that are backed up by a vendor or brand they feel comfortable with."

The Microsoft brand, Gordon feels, "brings some level of confidence over who is putting stuff together and if it's going to work."

Complementing the gravitational force of the Microsoft name is the sizzle of Response-Point's built-in intelligence. Not only does the integral voice-recognition allow features like "speak-to-dial" (where the software 'understands' the names you speak into the phone, looks it up in your Outlook address book or company directory, and places or transfers the call), the integral auto attendant directs incoming calls, which in turn makes a positive contribution to a company's image.

"When I had the experience myself as an outside caller, I was blown away," Gordon told VoIPplanet.com. I felt like I had called American Airlines, where you have these high-end IVR systems. They are very intuitive, with this very crisp audio quality," he said. "And that is what these small businesses want. Small businesses want to look and sound big."

Beyond this, the Digital Operator system covers most of the PBX functions you'd expect: call parking, hold, transfer, call forwarding, conferencing, and voicemail (in this case voicemail to e-mail, so it can be retrieved anywhere you have an Internet connection).

But this summer (date not yet specified), the package will be getting even better. Microsoft will be issuing an update to Response Point –Service Pack 1—that, unlike a typical Microsoft Service Pack, will contain new feature functionality.

Foremost in significance will be support for SIP trunking—a direct SIP connection from the PBX to the customer's carrier or ITSP—with DID number support. This lowers costs and eliminates the PSTN from much or all of the call path. (Note: Digital Operator Phone System can function as a hybrid IP/PSTN system for those that want this.)

Joining SIP trunking will be "click-to-call"—a dialing alternative to speak-to-call that lets users click any phone number on their computer screen to place a call—and some administrative features that include customized call park music, a call history view, call restrictions on a per-phone basis, and a "device firmware upgrade tool" that updates the firmware of all a customer's phones at the same time.

Avaya IP Office for example is a very powerful, easy to use communications solution for Small Business and more. Please contact us for more information and pricing.

2. 3CX Phone Systems

Phone Systems Examples:

Below please find few examples of our installations.

An example of IP phone system with Unity messaging.		An example of work in progress. This is a fairly large Lucent Legend phone system with voice mail that can handle up to 200 users.  The phone system is terminated on a patch panel rack.  No more punching down cables!  Do you need to move a user or make some modification to your office layout?  Just switch the patch cable and continue to work.